Cancellation and refund policy

1.Cancelling your plan

You can cancel a paid plan at any time from Settings → Billing in the app, or by emailing contact@turtletechsai.com. There are no cancellation fees.

• Your plan stays active until the end of the billing period (month or year) you have already paid for.
• We won't charge you again after you cancel.
• When the paid period ends, your workspace moves to the Free plan. Nothing you've made is deleted.
• You can subscribe again whenever you like.

2.Refunds

TurtleScene plans are billed monthly or yearly in advance and give you access to the whole service straight away, so fees already paid are generally not refundable, including for partly used months or years. We do refund in these cases:

• Duplicate or mistaken charges, such as being charged twice for the same month or year, or after you cancelled.
• A problem on our side that stopped you from using the paid features for a significant part of the billing period (month or year), which we couldn't fix within a reasonable time.
• Wherever the law requires a refund.

To ask for a refund, email contact@turtletechsai.com within 14 days of the charge from the address on your account, with the date and amount of the charge and what went wrong.

3.How refunds are paid

We reply within 5 business days. Approved refunds are made through Razorpay to the card, UPI account or bank account you paid with. Razorpay usually completes them within 5–7 business days of our approval, although your bank may take longer to show the money.

4.Changing plans

On a plan paid by card, moving to a bigger plan takes effect straight away, and you're charged only the prorated difference for the rest of the billing period (month or year). Moving to a smaller plan takes effect at the end of the billing period, so you're not charged twice and no refund is needed.

Plans paid by UPI or bank mandate can't be switched in place: cancel, then subscribe to the new plan. The same goes for moving between monthly and yearly billing, or changing your billing country (and so your currency).

5.More information

The full rules for paid plans are in our terms of service, and plan details are on the pricing page.