Teams/Customer success and education

The setup flow changed last sprint. The onboarding video didn't.

Record the flow once and give customers a narrated walkthrough, a clickable tour they follow at their own pace, a help article and versions in their language. When the UI moves, re-record that one flow and rebuild the lot.

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demo.mp41:29

Narrated walkthrough in the Studio style, made from a real recording of Asana (launching a project from a template). Sound on.

All 19 files from this Asana recording

01The problem

Every sprint moves a button. Every lesson needs re-recording.

Customer education content is made once and maintained forever. Onboarding videos, academy lessons and the walkthrough you send after a kickoff call all show screens that change every release, so CSMs fall back to screen-sharing the same flow live, one account at a time.

Option A

Explain it live, account by account

Every kickoff call and every "how do I…" ticket gets a screen-share. It's personal, but it doesn't scale, and nothing is left behind for the next person on the account.

The same walkthrough, repeated every week

Option B

Build a course in a video editor

Record, edit, voice, caption and translate each lesson. It looks good until the next redesign, and then nobody has the week it takes to redo it.

Out of date within a quarter

The third way

Record the flow once, rebuild it when it changes

One recording gives you the narrated lesson, the clickable tour and the written steps. When the flow changes, re-record it and rebuild all three from the new take instead of re-editing each one.

Narrated walkthrough with a spotlight on each step
Clickable tour customers follow at their own pace
Help article with a screenshot for every step
Versions in 14 languages (Starter plan and up)

TurtleScene doesn't watch your product for changes. You re-record the flow; it rebuilds the rest.

02What you ship

Every release, every job

01Onboarding walkthroughsShort narrated videos and clickable tours for the first week, one per setup task.How it works
02Help-centre lessonsA video and a clickable version next to the articles customers already read.How it works
03What's new for customersA 30-second highlight and a GIF for each release, for the customer newsletter.How it works
04Account walkthroughsA clickable tour with the customer's name filled in from the link, behind a password if needed (Starter plan and up).
05Training in their languageThe same lessons in 14 languages for customers in other markets (Starter plan and up).How it works

03Real output

Your onboarding kit, from one take

The real files from one recording of Asana, including the ones onboarding and training use most.

04How it works

From one recording to shipped

01
Record it as you'd show it
The week a flow changes, walk through it once in your browser in a demo account, talking as you would on a kickoff call. Or upload a screen recording you already have (MP4, WebM or MOV).
02
Turn what you said into the script
TurtleScene transcribes your talk-through, matches each part to the step on screen and tidies it up. An AI voice reads it. Edit any line as text, then render.
03
Put it where customers look
Link the video from the onboarding email, embed the clickable tour in your help centre, paste the article into your knowledge base and add languages for other regions.

05What's in it

Built for this job

01 / 05

Your explanation, without the ums

Talk through the flow while you record. TurtleScene transcribes it, matches each part to the step on screen and removes the repeats. One of 13 AI voices reads the result, so a lesson can be re-voiced after every edit without booking a session.

Edit the narration as text, not on a timeline
Captions (SRT and VTT) from the same script
Pronunciation dictionary for product terms (Starter plan and up)

Script and voice in the docs

demo-captions.srtSRT · VTT

00:00Here's how to create and test
00:01a project automation in Asana.
00:04From Browse projects,
00:06click + Create project.
00:09Choose the Product launch template
00:11with Use template.
00:13Asana opens the new project

demo-captions.srt, from a real recording of Asana made with TurtleScene: “Launch a project from a template in Asana”.

02 / 05

A tour customers click through themselves

Every click in the recording becomes a step, with the element outlined and a tooltip with Back and Next. Embed it anywhere that takes an iframe, open it on a chosen step, and see views and how far people get on the Analytics page (full breakdown on Starter and up).

Deep links that open on a chosen step
{{company}} or {{name}} filled in from the link, per account
Export as a PDF with every step's screenshot and tooltip

Share and embed in the docs

The clickable demo, from a real recording of Asana made with TurtleScene: “Launch a project from a template in Asana”.

03 / 05

The written steps, from the same take

The Formats tab writes a help article from the narrated video: a numbered section per step, each with a screenshot of that moment. You get Markdown for your knowledge base and a styled HTML page, as a draft to finish where it's published.

Help articles in the docs

Click Create project — article.mdMarkdown

article.md, from a real recording of Asana made with TurtleScene: “Launch a project from a template in Asana”.

04 / 05

Onboarding in 14 languages

Translated versions of the video (narration, step cards and captions) and of the clickable tour (tooltips, step titles and chapter names). The screens stay as recorded. Each language uses one recording from your allowance.

Starter plan and upTranslations in the docs

translations14 languages + English

Spanishes

Frenchfr

Germande

Portuguesept

Italianit

Dutchnl

Polishpl

Turkishtr

Indonesianid

Hindihi

Japaneseja

Koreanko

Chinese (Simplified)zh

Arabicar

Narration, captions and step cards in the video; tooltips, buttons and the lead form in the clickable demo. The recorded screens themselves stay as recorded.

05 / 05

One library for the whole CS team

Recordings, videos and tours live in a shared workspace, and every member can open and edit them, so a lesson isn't stuck with whoever recorded it. Studio has 3 creator seats and Team 10, with admin roles on Team.

Make another output from any stored recording
Brand colours and logo set once for the workspace

Studio plan and upMembers and roles in the docs

raw-recording.mp40:30

raw-recording.mp4: 30 seconds of a recording of turtlecanvas, one of our own products, as it went in.

Proof, not promises

The release-note clip, straight from the recording

Customers skim the newsletter. The 30-second highlight picks the key moments of the walkthrough and burns in the captions, so the change is clear with the sound off. Nobody edited this file.

demo-highlight.mp40:33

demo-highlight.mp4 from the same Asana recording, as TurtleScene made it.

All 19 files from this Asana recording

FAQ

Customer success and education: questions

Something else? Email contact@turtletechsai.com or book a working session.

Can customers follow along at their own pace?

Yes. Viewers step through the clickable tour with Back and Next, so they can follow along in their own account one step at a time. Viewers don't need a TurtleScene account, and you can embed the tour in your help centre or academy anywhere that accepts an iframe.

What happens when the flow changes?

Re-record the flow that changed and rebuild the video, tour, article and translations from the new take. A narrated video's share link always plays the latest render, so the link in your onboarding emails stays the same. TurtleScene doesn't watch your product or re-record by itself.

Can we use our own voices?

Your words, not your voice. TurtleScene can turn what you said while recording into the script, and one of 13 AI voices reads it. Your own voice doesn't appear in the finished video.

Can we make the lessons in customers' languages?

Yes, on Starter and up, in 14 languages. Narrated videos get translated narration, step cards and captions; story videos, narration and on-screen text; clickable tours get translated tooltips, step titles and chapter names. Text inside your recorded screens stays in its original language. Each language uses one recording from your monthly allowance.

Can we see whether customers finish the tour?

Views are counted on every plan. On Starter and up, the Analytics page adds completion rate, steps viewed, call-to-action clicks and a per-demo breakdown. Analytics cover clickable tours, not videos.

How many of us can work in it?

Free and Starter have one creator seat. Studio has 3 and Team 10, with admin roles on Team. Everyone in the workspace sees the same recordings and can edit the same work.

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