Billing & invoices
Upgrade, switch or cancel your plan, pay monthly or yearly in US dollars or rupees, and track this month's usage.
Everything about paying for TurtleScene is on the Plan & billing page: your current plan, how much of this month's allowance you've used, and the buttons to upgrade, switch or cancel. Payments are handled by Razorpay. Each workspace has its own plan, and only the workspace owner can change it.
Open Plan & billing
In the sidebar, under Configure, click Plan & billing. You can also click Upgrade under the usage meter at the bottom of the sidebar.
The Current plan card shows your plan's name and a status line, such as when it renews or when a change takes effect. Below that is the usage meter.
Check your usage
The Current plan card shows how many AI recordings you've used this billing month, for example "3 of 10 recordings used", with the dates of the current period. The same count appears at the bottom of the sidebar as Recordings this month.
In short: a new screen recording, or a story started from a brief or document, uses one recording, and that covers the first demo or story you make from it with every format. Each further demo or story from a stored recording uses one more. Screenshot demos are unlimited. The allowance resets each billing month and doesn't roll over. Plans, credits & limits has the full rules.
Plans and prices
| Plan | US dollars a month | Rupees a month | Recordings a month | Longest recording | Creators | Exports up to |
|---|---|---|---|---|---|---|
| Free | $0 | ₹0 | 2 | 3 min | 1 | 720p |
| Starter | $29 | ₹2,499 | 10 | 5 min | 1 | 1080p |
| Studio | $79 | ₹6,499 | 40 | 10 min | 3 | 4K clickable demos, 1080p videos |
| Team | $199 | ₹16,999 | 120 | 20 min | 10 | 4K clickable demos, 1080p videos |
4K applies to exports of clickable demos. Narrated videos and story videos go up to 1080p on paid plans and 720p on Free.
- Billing country. You choose your billing country before you pay. India is billed in rupees, with 18% GST added to the rupee price. Every other country is billed in US dollars at the listed price, with no tax added. The country starts from your computer's time zone, and it's recorded on your subscription.
- Yearly billing costs 20% less than twelve monthly payments and is billed up front: $278, $758 or $1,910 a year for Starter, Studio or Team, which works out at $23, $63 or $159 a month (in India ₹23,990, ₹62,390 or ₹1,63,190 a year, plus 18% GST). Your recordings still reset every month.
There is no free trial.
Upgrade from Free
- On Plan & billing, choose Monthly or Yearly · save 20%, and your billing country.
- Click Choose Starter, Choose Studio or Choose Team on the plan you want.
- Pay in the Razorpay window that opens.
- Wait for the confirmation. You'll see "Welcome to" and the plan's name, and your new limits apply straight away.
Razorpay emails you a receipt for each payment. If you've paid and your plan hasn't changed within an hour, contact us.
Switch plans
When you're already on a paid plan, the other plan cards say Upgrade to or Switch to. Plans paid by card switch in place:
- Upgrading takes effect straight away. Razorpay charges the prorated difference for the rest of your billing period.
- Moving to a smaller plan takes effect at the end of your billing period. Until then nothing changes. The card says Scheduled, the Current plan card shows Changing plan, and the status line says when you'll move.
A few changes can't be made in place:
- Monthly to yearly, or the other way round. Cancel your plan, then subscribe again on the new billing period when the current one ends.
- Changing your billing country or currency. Cancel your plan, then subscribe again with the new billing country when the current one ends.
- Plans paid through UPI or a bank mandate. Razorpay can't switch these directly. Cancel, then subscribe to the new plan when the current one ends.
The Team plan includes an onboarding call with the founders. On Team, Plan & billing shows Your onboarding call with a Book the call button, which opens an email to us.
Cancel your plan
- On the Current plan card, click Cancel plan.
- Read the message and click Cancel plan to confirm, or Keep plan to go back.
You keep your paid plan until the end of the period you've already paid for, then the workspace moves to Free. You won't be charged again, and nothing you've made is deleted. There are no cancellation fees, and you can subscribe again whenever you like. You can also cancel by emailing us.
On the Free plan your work stays, but Free limits apply: 2 recordings a month, recordings up to 3 minutes and one creator. Shared demos show the TurtleScene badge again, and features from paid plans, such as lead forms and custom domains, stop working. A clickable demo with a password isn't shown to viewers at all until you remove the password or upgrade.
If a payment fails
If Razorpay can't take a renewal payment, the status line says "Your last payment failed. Razorpay is retrying; update your card from the Razorpay email to keep your plan." You keep your plan while Razorpay retries. If the payment isn't sorted out within 14 days of the reminder, the workspace may move to the Free plan.
Complimentary plans
Some workspaces are given a plan by TurtleScene at no charge. They show a Complimentary badge, and the status line says when the allowance resets. There's nothing to pay, and the sidebar doesn't show Upgrade.
Refunds
Plans are billed in advance, so fees already paid are generally not refundable. We do refund duplicate or mistaken charges, a problem on our side that stopped you using paid features for a significant part of the billing period, and wherever the law requires it. Email us within 14 days of the charge, from the address on your account, with the date and amount. The full rules are in the cancellation and refund policy.
Invoices and receipts
Razorpay emails you a receipt for every payment. TurtleScene doesn't keep a list of invoices in the app. If you need anything else for your records, email us from the address on your account. See Get help.